As a Farmer Success Manager at Monil, you will play a key role in ensuring that our customers achieve measurable value from our products, while also generating structured customer insights that allow us to continuously improve processes, systems, product, and the end-to-end customer journey.

You will work closely with both new and existing customers, guide them through a seamless implementation of our virtual fencing solutions, and act as a trusted advisor throughout the customer lifecycle. Making customers successful is central to Monil’s strategy, and strong, data-backed customer relationships are critical to our long-term success in the UK market.

This role will be Monil’s third permanent local representative in the UK, while being organizationally part of Monil’s commercial team based in Norway, reporting to the Head of Farmer Success. Travel to Norway and to customers and events across the UK is expected.

Responsibilities

Implementation & Onboarding

• Lead customers through implementation and onboarding of Monil’s virtual fencing solution and make farmers confident, comfortable, and successful with Monil from day one

• Identify friction points in onboarding and contribute insights to improve processes, systems and scalability.

Problem Solving & Issue Resolution

• Efficiently resolve customer challenges, coordinating with internal stakeholders when needed.

Proactive Customer Management

• Proactively follow up new and existing farmers to ensure adoption, usage, and measurable value throughout the grazing season.

• Monitor customer health to identify and act on risks and opportunities using data from CRM, ERP and product systems.

Customer Expansion & Revenue Growth

• Own and drive revenue expansion within the existing customer through upsell and scale-up opportunities.

• Build strong relationships that turn satisfied customers into ambassadors and referral sources, and actively contribute to initiatives that drive referrals and commercial growth.

Customer Insights and Proactive use of data

• Act as the key link between farmers and Monil, capture real-world feedback from the field and translate it into clear, actionable insights for Product, processes, and internal teams to ensure solutions are practical, scalable, and valuable for farmers.

• Use data to support prioritization, decision-making, and reporting related to customer success, satisfaction, and retention.

Relationship Management

• Act as a visible representative of Monil in the UK market, building strong relationships with farmers by supporting commercial activities such as meetings, events and fairs, and contributing to Monil’s presence in market-facing initiatives.

Who are you?

You bring a strong customer-first mindset, ideally combined with experience from the farming or agri-tech industry. You have 3–5 years of relevant experience in Customer Success or other customer-facing roles, and a proven ability to take ownership, build trust, and deliver measurable value to customers in fast-paced, dynamic environments.

You are proactive by nature, comfortable working independently, and motivated by helping customers succeed over the long term. Building strong relationships comes naturally to you, and you enjoy being visible in the market through customer meetings, events, and community engagement.

You are equally comfortable working hands-on with systems and data. You document customer interactions and insights in a structured way and use them to drive continuous improvement across processes, systems, and the overall customer experience. Analytical and solution-oriented, you thrive in a growing, international organization where you are expected to take responsibility for your results.

We believe you have

• 3–5 years of experience in Customer Success, Account Management, or another customer-facing role

• Experience from the farming, agriculture, or agri-tech sector is an advantage

• A relevant higher education degree within agriculture, business, technology, or a related field

• Strong experience working hands-on with CRM and ERP systems

• Solid system understanding, including configurations, workflows, integrations, and troubleshooting

• The ability to translate customer needs and real-world feedback into actionable insights for internal teams

• A proactive, structured, and data-driven approach to customer management

• Strong communication and relationship-building skills, both in the field and internally

• Comfort organizing and participating in customer meetings, events, and industry activities

Experience with SaaS is a plus, and you’re ready to be out in the field when needed, with a valid Category B driving licence.

What We Offer

• Competitive salary and benefits.

• A dynamic and innovative work environment with real influence on product, processes, and customer experience.

• A supportive and collaborative culture that values initiative, ownership, and learning.

• Significant opportunities for personal and professional development.

• Extensive learning across technology, agriculture, and customer success

Application deadline: 11 January
Location: Leeds or nearby areas